If you believe your account has been compromised, this means that someone has gained access to your platform account (Twitch/YouTube/Mixer/Facebook).ġ. You should check under shared access to see if you have allowed administrator access to anyone. If someone has changed your PayPal email on your Streamlabs account they have either logged in using your Twitch/YouTube/Mixer/Facebook account or have administrator access on your account. My Paypal email was changed but I did not change it. If the streamer has other donation methods enabled, you can also attempt to donate using an alternate payment option. If there is an error both the sender and the recipient should check with Paypal or their bank. There are some countries that are unable to receive money or payments through Paypal. Why are my donors receiving an error when they try to donate? You can use this guide to force paypal to auto-accept tips/donations. If you do not see your tip it is because Paypal sometimes requires the owner to accept the donation manually inside of PayPal. How long will it take to receive my tip/donation?Īll donations go through your Paypal account, so they will show up instantly on your Paypal account. If you have any issues receiving funds or chargebacks you should contact PayPal directly with the transaction ID(s) if possible. When a tip is made to a broadcaster, the money is processed directly through PayPal from the donor to the receiver.
When I receive a tip/donation, where does the money go? All of your settings from currency type, minimum amount, suggested amount, etc can all be edited through "Donation Settings" in your dashboard:Īnyone with a PayPal account can donate to your stream. You can also choose your preferences for your donations on this page as well. To set up the legacy integration, you can link your Paypal to your Streamlabs account here. We highly recommend using our new PayPal integration, which allows you to accept both PayPal donations and credit card donations, straight to your PayPal account. This guide will show you how to set up our legacy PayPal integration.
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